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Travel portal of the Novosibirsk region
communication channel
ru en cn
Version for Visually Impaired People
  • About the region
    • Overview
    • The tourist map of Novosibirsk center
    • Places to visit
    • Где поесть
    • Чем заняться
    • Must-see sights
    • Где остановиться
    • Transport
    • Interesting about the region
    • Presentation materials
    • Photo and video
  • Guest card
    • Guest Card in your mobile app
    • Cafe/restaurants
    • Culture
    • Medical treatment
    • Family recreation
    • Accommodation
    • Souvenirs
    • Travel companies
    • Транспорт
  • Events calendar
  • TOURIST INFORMATION CENTER
    • Our partners
    • Useful information
    • Tourist Information Center of the Novosibirsk Region
    • Туристско-информационный центр города Новосибирска
    • Туристско-информационный центр города Искитима
    • Tourist Information Center of the Iskitim District
    • Tourist Information Center of the Maslyaninsky District
    • Tourist information center of the Suzun district
  • БИЗНЕСУ
    • Комплекс мер поддержки субъектов МСП и самозанятых в сфере туризма
    • Субсидии на софинансирование строительства (реконструкции) объектов обеспечивающей инфраструктуры
    • Анонс конгрессно-выставочных мероприятий
  • Interactive map
  • USEFUL CONTACTS
    • Associations
    • Visa Centers
    • Useful links
    • Embassies / Consulates
    • Phone codes and distances
    • The list of travel agencies
    • Опрос

Useful information

  • Ten tips for tourists: how not to become a victim
  • General information for tourists
  • The list of the tourist information centers of the Russian Federation

Ten tips for tourists: how not to become a victim

Pay attention to the reputation of travel agency where you plan to buy a tour

Do some researches while choosing the travel company, read reviews on the Internet, ask friends. Verified companies work for at least several years in the market.

Call the company by phone

By talking with a tour agent you can understand how reliable the company is. If the manager does not have information or answers the questions about the cost of tours, program and others in bad way is a bad sign. In qualified companies there are qualified specialists who provide with full information to their clients about the tour.

Learn the terminology to know exactly which information you need to pay attention firstly

Tour operator is a company that creates a tourist product and provides services for tourists. Travel agent is a firm that sells a tourist product, formed by a tour operator.

Check the information about the travel agency in the single federal register of tour operators

The register is represented on the website of Rosturizm. If there is no the company in the register, then it does not have the right to work on the tour operator market.

Check the register of travel agencies

As a rule, tourists rarely book tours from the operator directly, but they book the tour in travel agencies. At register of travel agents you can check your travel agency. If it is in the list you can safely book a tour there.

The travel agent can be a part of the agency network

Check with your manager for more information. In this case, the company's work is legitimate.

Entering the office of the travel agency or tour operator, pay attention to the office

Have a look to the interior, brochures and advertising materials. Pay attention to the quality of the printing of advertising booklets and the style of communication between agents and customers. Moreover, the certificate about indication in the single federal register is represented in eye-view access. If there is no any certificate, the company should provide you with it by the first demand. If the company does not have such certificate, that is the reason to think about another travel company.

Pay attention to prices

Too low tour price is the reason to think it over: there are no two-week tours to Europe for 20 thousand rubles per person. If the company unreasonably understates the prices, then maybe it is not going to send you on vacation.  You always should keep an eye about the average tour price to the necessary direction.

At the same time, special offers and “last minute trips” are normal practice: such actions are always short-term and tour operators inform their clients about them separately.

Carefully read the contract for tourist service

In qualified companies everything that was promised in words is documented. Unfair companies are limited with obscure formulations.

Be careful with lotteries

This is another technique that often works with inexperienced travelers: all kinds of all-prize lotteries in shopping centers and streets. Usually, the travel agency informs the customer that he won a two-week trip for two people to an exotic island with accommodation in a five-star hotel. To take a tour of your dreams you only need to buy the air tickets (which are five times higher than the average ticket price). And the five-star hotel turns into hostel on the “eighth” coastline. The best way to avoid such problems is immediately refuse to communicate with representatives of such travel agencies.

Carefully look the information, and nothing will spoil your vacation!
Date of change: 20.11.2018 17:44

Useful information

  • Ten tips for tourists: how not to become a victim
  • General information for tourists
  • The list of the tourist information centers of the Russian Federation
Contacts
Regional Development Centre, Novosibirsk Regional State Public Institution
38 Deputatskaya St., Novosibirsk, Russia, 630099,
Tel.: +7 (383) 286-54-90,
e-mail: turizm@nso.ru
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